Personalized Nurse Diva Christmas Mug – Custom Holiday Gift for Nurses

Shipping Policy:

Processing Times: Orders are typically processed within 5 - 7 business days after production. Custom orders may require additional time for design and approval.

Shipping Methods: We offer various shipping options to meet your needs, including standard, expedited, and international shipping. Shipping times and costs are calculated at checkout.

International Shipping: International customers are responsible for any customs, duties, or taxes imposed by their country. Delivery times may vary due to customs processing.

Shipping Delays: While we strive to meet all delivery timelines, delays can occur due to weather, carrier issues, or other unforeseen circumstances. We appreciate your patience in these situations.

Return Policy

At PulsePrints, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. That’s why we offer a no-questions-asked return guarantee.

No-Questions-Asked Return Guarantee

If you are not satisfied with your purchase for any reason, you can return it within 30 days of receiving your order for a full refund or exchange. No questions asked.

How to Return an Item

1. Contact Us: Contact our customer service team at info@PulsePrints.shop with your order number and the reason for your return.

2. Prepare Your Return: Ensure the item is in its original condition, including any packaging, tags, or accessories.

3. Ship Your Return: Buyers are responsible for return shipping costs, except for defective or incorrect items.

Conditions for Returns

- Items must be returned in their original condition.

- Returns must be initiated within 30 days of receiving your order.

- Custom or personalized items are not eligible for return unless they arrive damaged or defective. We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates, and names carefully.

Refunds

Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you want to exchange an item, please contact our customer service team to arrange a replacement. Once we receive the original, we will ship the new item.

Damaged or Defective Items

If you receive a damaged or defective item, be sure to contact us immediately at info@PulsePrints.shop with a description and photo of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about returns, please contact our customer service team at info@PulsePrints.shop or 847.579.9610. We are here to help!

Thank you for shopping with PulsePrints. We appreciate your business and look forward to serving you again.