Nurse's Heart Sneakers – Comfort That Keeps Up with You

Free Shipping on All Orders

At PulsePrints, we believe in keeping things simple and stress-free. That’s why we offer FREE shipping on all orders, with no minimum purchase required!

Production & Delivery Time

Since all our products are made-to-order, we take the time to ensure each item is carefully crafted. Production typically takes 5-7 business days, and shipping may take an additional 7-14 business days, depending on your location.

In total, please allow 2-3 weeks from the time of your order for delivery. We appreciate your patience and promise it’s worth the wait!

Shipping Restrictions

We do not ship to PO Boxes, APO, or FPO military addresses. Please provide a physical address at checkout to avoid any shipping delays.

International Shipping

At this time, we only ship within the United States. If international shipping becomes available, we’ll update our policy.

Delays & Issues

While we strive for timely delivery, occasional delays can happen due to factors beyond our control, such as carrier disruptions or seasonal demand. If your order takes longer than expected, please reach out to us at info@pulseprint.shop, and we’ll be happy to assist you.

Address Changes & Incorrect Shipping Information

Please double-check your shipping details before placing your order. If you notice an error, contact us within 24 hours of purchase. We cannot guarantee changes after this timeframe, as orders may already be in production.

Lost or Stolen Packages

PulsePrints is not responsible for lost or stolen packages once marked as delivered. If you experience an issue, please check with your local postal carrier first and then reach out to us for further assistance.

Thank you for shopping with PulsePrints! We appreciate your support and can’t wait for you to receive your order.

Return Policy

At PulsePrints, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. That’s why we offer a no-questions-asked return guarantee.

No-Questions-Asked Return Guarantee

If you are not satisfied with your purchase for any reason, you can return it within 30 days of receiving your order for a full refund or exchange. No questions asked.

How to Return an Item

1. Contact Us: Contact our customer service team at info@PulsePrints.shop with your order number and the reason for your return.

2. Prepare Your Return: Ensure the item is in its original condition, including any packaging, tags, or accessories.

3. Ship Your Return: Buyers are responsible for return shipping costs, except for defective or incorrect items.

Conditions for Returns

- Items must be returned in their original condition.

- Returns must be initiated within 30 days of receiving your order.

- Custom or personalized items are not eligible for return unless they arrive damaged or defective. We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates, and names carefully.

Refunds

Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Exchanges

If you want to exchange an item, please contact our customer service team to arrange a replacement. Once we receive the original, we will ship the new item.

Damaged or Defective Items

If you receive a damaged or defective item, be sure to contact us immediately at info@PulsePrints.shop with a description and photo of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about returns, please contact our customer service team at info@PulsePrints.shop or 847.579.9610. We are here to help!

Thank you for shopping with PulsePrints. We appreciate your business and look forward to serving you again.